Privacy Policy

Overview

HomesReach operates a Canada-focused real estate platform that helps users discover properties, communicate about opportunities, manage landlord and tenant workflows, review investor-oriented opportunities, upload documents, complete verification steps, make or receive payments, and request support.

This Privacy Policy explains how HomesReach collects, uses, shares, stores, and protects personal information when you use our website, platform, communications, and related services.

Information We Collect

We may collect account and profile information such as your name, email address, phone number, login details, user type, profile preferences, account settings, and other information you provide when creating or managing an account.

We may collect property, inquiry, and listing information related to searches, saved listings, inquiries, landlord workflows, tenant interactions, investment opportunity discovery, applications, viewing requests, messages, preferences, and transaction-related activity.

We may process messages, inquiries, responses, support requests, notifications, and related communication metadata sent through the platform or by email.

Where platform features require it, users may upload documents or provide information for identity, eligibility, landlord, tenant, payment, fraud-prevention, or KYC-style verification workflows. This may include identification-related information, business or ownership details, tenancy-related documents, financial or payment-related information, and other supporting materials.

If payments are offered through the platform, payment details may be collected and processed by third-party payment processors. HomesReach does not need to store full payment card numbers when payments are handled by payment providers.

We may automatically collect technical and usage information such as IP address, browser type, device identifiers, pages viewed, referral source, operating system, session activity, approximate location derived from technical data, cookies, log files, and usage patterns.

We may also collect support and safety information related to customer support, abuse prevention, platform security, fraud monitoring, account review, complaints, dispute handling, and enforcement of platform policies.

How We Use Information

HomesReach may use collected information to provide, operate, secure, and improve the platform; create and manage user accounts; support property discovery, inquiries, messaging, document uploads, verification workflows, payments, and support operations; and facilitate communications between users where platform features allow it.

We may also use information to send account, service, security, support, and transactional communications; send promotional communications where permitted and where appropriate consent has been obtained; personalize platform content; analyze platform performance; detect and prevent spam, fraud, abuse, and unauthorized activity; maintain business records; and enforce our Terms and Conditions.

Email and Messaging Practices

HomesReach uses email and platform messaging for legitimate business and platform purposes.

We may send transactional, account, security, support, verification, inquiry, payment, policy, or service-related messages when necessary to provide or manage the platform. These messages may include account confirmations, password resets, inquiry updates, document or verification notices, payment notices, support replies, security alerts, and important service updates.

Because these messages are necessary for the operation, safety, or administration of the platform, you may continue to receive them even if you unsubscribe from marketing communications.

HomesReach may send newsletters, product updates, offers, property-related updates, or promotional messages where permitted and where consent is required. You can unsubscribe from marketing emails by using the unsubscribe link included in those messages or by contacting us at info@homesreach.ca.

HomesReach does not permit spam, abusive messaging, deceptive campaigns, purchased-list misuse, scraping-based outreach, or sending messages to recipients who have not provided appropriate consent where required.

Users may not use HomesReach messaging, inquiry, or communication tools to send unlawful, misleading, harassing, unsolicited, or bulk promotional messages. We may suspend or restrict accounts that appear to misuse communications features or create deliverability, trust, safety, or compliance risks.

HomesReach may use third-party communications providers to send and manage email, including email infrastructure providers such as Amazon SES or similar services. These providers may process technical delivery information, message metadata, recipient addresses, bounce data, complaint data, unsubscribe signals, and related records needed to deliver messages, protect platform reputation, and maintain reliable communications.

When We Share Information

Certain information may be shared between users as part of platform workflows. For example, a landlord, tenant, investor, property representative, or service participant may receive information needed to respond to inquiries, process applications, manage listings, communicate through the platform, or evaluate an opportunity.

HomesReach may use third-party providers for hosting, cloud infrastructure, analytics, document storage, identity verification, payment processing, fraud prevention, security monitoring, customer support tools, and communications delivery, including email infrastructure such as Amazon SES or similar providers.

Payment processors, identity verification providers, document-processing vendors, fraud-prevention providers, and related service providers may receive information needed to process transactions, verify users, reduce risk, and support platform integrity.

We may disclose information where we reasonably believe it is necessary to comply with applicable obligations, respond to lawful requests, enforce our terms, prevent fraud or abuse, protect rights and safety, investigate security incidents, or protect the integrity of the platform.

If HomesReach is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that process, subject to appropriate protections where applicable.

Cookies and Similar Technologies

HomesReach may use cookies, pixels, local storage, analytics tools, logs, and similar technologies to operate the platform, remember preferences, improve performance, understand usage, support security, and measure the effectiveness of communications and features.

For more information, please see our Cookie Policy.

Data Retention

HomesReach keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, supporting user accounts, maintaining business records, resolving disputes, enforcing terms, preventing abuse, and meeting legal, tax, accounting, security, and operational requirements.

Retention periods may vary depending on the type of information, the user relationship, platform activity, risk considerations, and applicable obligations.

Security

HomesReach uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, and disclosure. These safeguards may include access controls, vendor controls, monitoring, encryption where appropriate, and account security practices.

No online platform, transmission method, or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and notifying HomesReach if they believe their account has been compromised.

Your Choices and Rights

Depending on your location and applicable requirements, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also be able to object to certain processing or withdraw consent where processing depends on consent.

You can update certain account information directly through your account settings where available. To make a privacy request, contact us at info@homesreach.ca. We may need to verify your identity before responding.

Third-Party Websites and Services

HomesReach may link to third-party websites, services, property pages, payment providers, verification providers, or partner tools. Their privacy practices are governed by their own policies. HomesReach is not responsible for the privacy practices of third parties that we do not control.

Children's Privacy

HomesReach is intended for users who are old enough to enter into platform-related transactions and communications. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to HomesReach, contact us at info@homesreach.ca.

Changes to This Privacy Policy

HomesReach may update this Privacy Policy from time to time. Updated versions will be posted on our website with a new effective date. Continued use of the platform after changes are posted means you accept the updated policy.

Contact Us

For privacy questions or requests, contact HomesReach at info@homesreach.ca.

Website: http://homesreach.ca/